Bank Rage: Part Two

Whilst I can’t deny some part of today’s struggle has been self-inflicted as a result of the weekend’s birthday festivities, I am nonetheless in wonder at the absolute FUCKTARDERY (excuse my French) of some organisations when it comes to customer ‘service.’ I ranted the other day about Bank of Scotland but today they’ve excelled themselves even further, keeping me on the phone for a SECOND FORTY FIVE MINUTE PREMIUM RATE PHONE CALL (and breathe…), at the end of which they were not only no closer to finding out what the problem is with my account that is preventing the balance transfer for which I applied for this card in the first place, they also managed to accidentally hang up on me. In my frankly irate state I completed a rage-filled complaint form and was duly called back by someone in the complaints team (a new one to add to the repertoire of players I’ve been fobbed off with in the past week), who has assured me she is now dealing personally with the matter. No doubt tomorrow will bring further anger-inducing developments in this painful saga. Stay tuned, folks…(and please trust me when I advise you never, ever to apply for a credit card with the Royal Bank of Scotland).

Meanwhile, the writing magazine website I recently subscribed to for the princely sum of £9.99 per quarter is also having trouble with identifying my account as a subscriber account, barring my access to the subscriber-only writing competitions that were a big part of why I signed up in the first place.

I honestly don’t know what I’ve done to offend the god of technology, but it must be something pretty awful to warrant all this torment….

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