Tips on Resolving Workplace Tension

Given that most of us spend the majority of our week in the workplace, it’s inevitable that sometimes tensions will run high. The more pragmatic people in the office might find it easy to keep things professional rather than personal but, for many, keeping emotion out of the equation isn’t always easy.

The real danger lies not in feeling – or even expressing – that emotion, but in consigning it to record by writing it down in an email-and copying in every man and his dog to boot. What may start out as a small difference of opinion can rapidly escalate into a war of increasingly unpleasant words-at the end of which it could be your own head on the chopping block instead of the person with whom you are arguing your well considered (at least to your mind) point.

In a cyber war of attrition it’s easy to forget the person on the receiving end of your diatribe is actually just that-a person. In the heat of the moment it’s also easy to forget that as soon as you’ve hit send you’re rather likely to have to face that person on your way to the kitchen when you want to make a cuppa, which can make for an awkward encounter.

With the above in mind, here are some tips on avoiding unecessary escalation of arguments in the work place:

1. Speak face to face as soon as an issue arises
2. Don’t succumb to the temptation to copy in your boss, your boss’s boss and the boss’s daughter to try and accumulate allies-if it backfires the only one with egg on their face will be you
3. If someone is winding you up via email sit back (or better still, get up and walk away from your computer), take a deep breath and think long and hard before firing off a retaliatory message that you will regret
4. Be professional – even if someone else is being anything but. That, rather than getting overcome by emotion, is the best way to earn the respect and alliance of your colleagues.

I wish I could say I always practice what I preach, but in this case I’ve still got a long way to go…

Friday? Sigh day…

Oh Friday, how have I hated thee? Let me count the ways…

  1. Arrived in the office feeling slightly worse for wear (a rarity these days given my advancing years and rapidly declining tolerance for hangovers).
  2. Was then faced with a barrage of emails about a VIP visit on Tuesday for which I had to prepare a multitude of documents, press packs and such like – not to mention liaising with the officious folk at the Cabinet Office.
  3. Just as the above task was being addressed, spotted an error in the marketing materials that were on the verge of being printed: Cue panicked phone calls and emails to avoid 2,000 information packs being printed with incorrect information.
  4. Hangover worsened.
  5. Afternoon flooding of inbox with general urgent requests.
  6. Exhaustion set in.
  7. Received text from mother to inform me my marathon ballot application had been unsuccessful and I therefore have no space in next year’s London Marathon. SAD FACE.
  8. Was unable to join colleagues for post-work birthday/leaving drink celebrations due to necessity of finishing above tasks.

Fortunately, at 6.24pm, I have now finished all my work and am ready to head over to see two of my gorgeous girlie friends for an evening of food and loveliness. And wine. After the day I’ve had, there must definitely be wine…

There’s more to life than work

As I write this I am standing on the tube with two full Tesco bags literally dripping with sweat after sprinting from the office to the tube station because I’m rushing home to make dinner for a friend.

The stress of this situation’s got me thinking: Why is it only on the days you really have to leave the office on time that a million and one things crop up at 5.01pm that require your immediate attention? Is it some kind of divine test? If yes then I’m afraid I’ve failed, because not only have I not managed to deal with the million and one things that cropped up (I maybe managed four), I have also fully lost my composure (hence the sweaty mess that virtually stands before you-though it must be said that this ridiculously hot day has also played a significant part in that).

I suppose I should be grateful that these days I have a job where I’m usually able to leave soon after 5pm. Back in the dark days when I worked in leaflet distribution (I’m shuddering as I type those words) I regularly stayed in the office until 10pm, which is ironic given how unimportant that job was compared to the one I have now (I’m not sure my ex-boss would agree with that, or my ex-client come to that, but it’s true).

Even in my last job working for another charity I rarely got out of the office before 7pm. Working late is a culture, I know, especially in central London, but it’s one I’m no longer prepared to adhere to at the expense of my sanity and mental well being, especially now I’m in my thirties (sob).

In the vast majority of cases I doubt people’s productivity at the end of a ten or more hour stint in front of the computer is even worth their being there, but often they feel duty bound to stay because others are, or because they fear their slave driver boss will haul them over the coals if they leave (which, if my previous experience is anything to go by, they most likely will).

Well, count me out thanks very much. After ten years of imbalance I’m taking it back and making time for ME. I do my job and do it well, but at the end of the day I want to have an evening, whether it be to enjoy with my friends, exercise or do my writing. Without that I feel trapped, and whilst I’d rather not be sweating into my shopping bags right now because I’m so desperate to enjoy my evening, when I’m drinking an ice cold glass of Pinot Grigio by 6.30pm it will all have been worth it. Cheers.

I have to admit that today is the first day I’ve been perilously close to forgetting to post something on this blog since I started it almost eight months ago. Whilst one could argue that it’s pretty impressive I’ve managed to post something every single day for almost eight months, it could also be argued that the fact I nearly forgot is indicative of a somewhat stressed out state of mind. And that’s hardly surprising given that in three days’ time I will be moving house in London in the morning and attending a wedding in Cambridge in the evening.

Providing everything runs like clockwork – by which I mean the man with the van and our friend arrive promptly at 9am, all of the furniture easily clears the corners of the three flights of stairs it needs carrying up, nothing breaks and I remember to pack my overnight bag for the wedding before packing all of my belongings into nondescript brown boxes (which will no doubt loiter in the living room for days like a pop up shanty town) – things will be great, but there’s limited margin for error.

On another note entirely today I had my three month review at work. Fortunately my boss has seen fit to keep me on for a while longer, which means the bills in the new pad will at least be paid on time and I won’t have to sell my body on the mean streets of Stockwell to put food on the table. She was keen to point out, however, that there was some room for improvement, so I shan’t be resting on my laurels just yet. She did take me out for a nice lunch on the river afterwards though, so I must be doing something right.

Roll on Saturday, roll on the house move, roll on some time to collapse on the new sofa and R-E-S-T, because I tell you what; I’m already pooped, and it’s only Wednesday.

Is there a cost to reaching our full potential?

So many of us spend our lives rushing around, jumping from one task to the next with scant regard for the strain we’re putting on our minds and bodies by not giving them a rest from time to time. But if we spend too much time resting will we ever achieve our full potential?

According to Dictionary.com, potential is defined as “possible, as opposed to actual,” or “capable of being or becoming.” Would it not follow, therefore, that to reach one’s full potential one must be entirely capable of becoming their best self? And that to be entirely capable one must be entirely focused all of the time – thus relinquishing leisure pursuits and anything unrelated to the ultimate goal?

Take wanting to be a published author as an example; it’s all very well wanting it, but if you don’t have the drive and determination to stick at it when the going gets tough how can you expect to succeed? It’s a well-known fact that even JK Rowling herself was rejected countless times before finally reaching the heady heights of success. She achieved her potential only by working through the low moments instead of giving up, and rising, Phoenix-like from the ashes of the rejection pile to come back stronger and more inspired than before.

Of course the danger of not resting enough is burn-out. It would clearly be unwise to never take a break from your desk, because your productivity levels would suffer due to tiredness. Nobody can concentrate for eight hours in a row – well, maybe David Blaine, but apart from him no one (surely?)

The key to achieving your potential, then, is simple (and best said in the words of the great Winston Churchill himself): Never, never, never,never give up. Unless, that is, you are in dire need of a rest. And, perhaps, an accompanying glass of chilled Pinot Grigio. And on that note…

I think this is the best photo I’ve ever taken, and it perfectly encapsulates the concept of never giving up. This was part of an exhibition at the London Zoo – ants are just the most amazing creatures!

“He who tires of London tires of life”

When you live in one of the most famous cities in the world it’s surprisingly easy to forget the myriad reasons why it’s so famous. The views, of course, are self-evident (nothing beats the London skyline as dusk falls over the South Bank), but it’s the hundreds (if not thousands) of attractions, exhibitions, walking tours, wine tastings, cake makings, tea drinkings, secret supper clubs, underground speakeasys [sic] and quirky activities that often get disregarded by the folk who reside here.

Why? Because, after spending five days of the week battling through the crowds on public transport to and from the office – not to mention attempting to juggle catching up with friends, working late and working out – they’re usually too exhausted and/or hungover to do anything other than throw themselves into an arm chair with a cold beer and vegetate for two days.

Most city workers don’t even contemplate a trip to the National Gallery, a cruise on the Clipper boat from Greenwich or a cocktail making master class on their long-awaited weekends. Or, if they do contemplate it, it’s usually too late in the day to actually make it a reality.

And on those rare occasions when they do have the energy for a weekend excursion it’s usually to somewhere outside of London – because after the week they’ve had the last thing they want to do is run the gauntlet of tourists in Piccadilly or Oxford Circus, or any of those other tourist meccas.

But Londoners really should take the time to appreciate the city in which they live. Especially the young professionals who know their time here is limited, that they’ll move on in a few years when another opportunity – possibly the desire to start a family – presents itself. Because it’s often only when you leave a place that you realise how incredible it really was – and feel nostalgic for the things you never did, even though you had the chance.

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Multi-tasking madness

Today I’ve been thinking about this article which I read in last week’s Stylist magazine which claimed that, rather than being a productive use of our time, multi-tasking can actually make us less productive – and can even be damaging to our health.

According to the article, when we stop what we’re doing and redirect our attention to something else – for example if we stop writing an email to check a text message – the first task can actually end up taking twice as long as it would otherwise have done. What’s more, when we’re interrupted from a task it can take a whopping 25 minutes to get back to our original task – talk about a waste of time!

Multi-tasking, therefore, isn’t really doing multiple tasks at once but rather switching between tasks, which, apparently, makes us more stressed and less able to focus – in all areas of our lives. And speaking as someone who falls firmly into the multi-tasking camp – I’m not exaggerating when I say I’ve usually got at least three to do lists in my line of sight at any one time, all of which I’m simultaneously attempting to complete something from – I have to say it does.

I’ve always thought that skim reading emails whilst heading off pushy sales calls was a genius way to save time, but when the email’s been sent and the sales call closed down I’ll often struggle to remember what either was about. In fact, I’m going to make a confession – just a moment ago I saw an email had popped into my inbox and switched my attention completely to that. And you know what? When I first came back to this and tried to remember what was in the email it completely escaped me!

So, it’s a fact; multi-tasking does make me feel stressed, and if the example I just gave is anything to go by it may even be damaging my cognitive health. But how can I extricate myself from this cycle? They (whoever ‘they’ are) say the first step of recovery is to acknowledge you have a problem, in which case I’m already on that bottom rung.

From now on when I think I’m being super-organised by trying to do multiple things at once I’m going to check myself and realise I’m just working myself up into a perpetual state of anxiety. I shall take a step back, prioritise the items on my list(s) and work through them in a logical and methodical way. When I start each new task I’ll put my mobile phone on silent and turn off the alerts on my email, only allowing myself to check them once that particular task is finished…Hang on, this is all getting a bit complicated. Maybe I should make a list. Will someone pass the Post-its?

Question: When shouldn’t you multi-task?
Answer: When you’ve been drinking cocktails on San Antonio beach in Ibiza all afternoon and MTV approaches you to record a message for their viewers….Yes, we did, and yes, it was aired. Repeatedly. Though thankfully I don’t have Sky.

Hot tub dreamin’

Since Hot Tub Cinema the other week hot tubs have (unsurprisingly, I suppose) been on my mind. And not just my mind, it would seem, as a friend of mine has now decided he wants to hire a garden full of inflatable ones for his upcoming birthday (how brilliant is that?!)

Looking back beyond hot tub cinema I think the seed of my obsession may actually have been planted last summer when, two days before I was due to attend the Secret Garden Party festival in Cambridge, a friend who’d had to drop out offered me her ticket for ‘Bathing in the Sky.’ For the princely sum of twenty-something pounds I had procured a ticket to what I couldn’t have known then would prove to be a lifeline on the third day of a particularly muddy festival.

Inside this veritable Garden of Eden were not only the most delightful wooden hot tubs, set amongst a leafy green Hobbit-esque enclave away from the grubby horrors of the camp site and stages, but also shower facilities that would leave even the filthiest of revellers gloriously clean. In short, the two hours I spent there with my boyfriend and my best friend were amongst the best of my life, and I emerged feeling like a new woman.

Given my soon-to-be-part-time employment status I’ve no idea why I started browsing the internet and torturing myself with all of the amazing hot tub options on the market (although I couldn’t help but notice Arctic Spas do an ‘extreme bargain’ option on reconditioned, used hot tubs – surely I could save up for one of those?!), but what I am increasingly beginning to feel is that, until I have a hot tub to call my own, I simply will not have ‘arrived’ in life.

Picture this: After a hard day’s work you come home, walk through the door, hang your coat up and go upstairs to change into your fluffy white bath robe and slippers. Moments later you walk through the kitchen, pour yourself a glass of chilled Prosecco and open up the doors to the patio, upon which sits a glorious hot tub. Steam swirls invitingly up from its surface as you remove your robe and sink beneath the water. Within moments your troubles are all but forgotten and you are transported somewhere else entirely; your muscles relax, you close your eyes and you are home. Doesn’t everyone dream of this?

Okay, maybe not everyone, but few could deny a hot tub is a welcome addition to any ski holiday. Thus far in my skiing career (and I use the word ‘career’ loosely) I can’t say I’ve been able to afford a chalet with its own private hot tub, but just as in my previous example I imagine it would be a thing of great beauty and a most enjoyable experience to dip a post-ski frozen toe into the warmth of the water within.

It’s the decadence, really, that I covet. Nobody needs a hot tub to survive, granted, but what a lovely treat to come home to. There must surely be some research somewhere on the positive benefits of owning one; I’d hazard a guess they reduce stress in much the same way as owning a cat (though don’t quote me on that).

But until my freelance career sky rockets I’m sad to say my dream of owning a hot tub – reconditioned or otherwise – looks to be just that: A dream. So in the meantime I suppose I’ll have to make do with stroking the cat (and, come to think of it, I should probably start saving for a house to put the hot tub in…)

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The warped perceptions of time

In a moment of distraction from the task at hand (aka job searching) I watched this video from my expedition in Borneo at the start of 2011, all the while scarcely able to believe that it was two years ago, and all the while wishing (with every fibre of my being) I was back there.

In times of uncertainty and stress it’s only natural to look back at past experiences and wish we could re-live what we remember as being a joyful and uncomplicated existence. Back then, we tell ourselves, we are able to be fully present in the moment. We had no concerns about what lay ahead of us. Why can’t life be like that now?

But it’s all too easy to look back with rose-tinted glasses at times your brain perceives as ‘happier’ than the time you are currently experiencing. If you take a moment to fully re-live the past experience in question – rather than just skimming your memory for the highlights – you will often take a more ‘warts and all’ approach, acknowledging that there were difficulties then in just the same way as there are difficulties now.

The positive take out from this is that you overcame those previous difficulties and now reflect on them as minor – almost completely insignificant – blips in your life path. Surely this would, therefore, suggest that the difficulties you are facing now will be viewed by your future self in much the same way?

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I love this picture from Borneo, taken during my ten days in the Taliwas region with a group of venturers. We had to get two of these barrels up an enormous hill on physical strength (or lack thereof!) alone. A challenge to say the least! It was such a beautiful place and we lived in a camp beside the river, cooking over fires and sitting out at night under the stars. It was a really magical experience and one I’ll never forget.